Welcome to Frozen Roots (“we,” “our,” or “us”). Your privacy is important to us. This Privacy Policy explains how we collect, use, protect, and disclose your information when you visit or make a purchase from our website.
1. Information We Collect
When you use our website, we may collect the following information:
Personal Information
- Full Name
- Mobile Number
- Email Address
- Billing Address
- Shipping Address
- Order Details
- Payment Information (processed securely through payment gateways)
Non-Personal Information
- IP Address
- Browser Type
- Device Information
- Pages Visited
- Cookies and Usage Data
2. How We Use Your Information
We use your information to:
- Process and deliver your orders
- Provide customer support
- Send order confirmations and shipping updates
- Improve our products and services
- Respond to inquiries
- Prevent fraud and unauthorized transactions
- Comply with legal obligations
- Send promotional offers (only if you choose to receive them)
3. Payment Security
We do not store your debit card, credit card, UPI PIN, or banking credentials.
All online payments are processed securely through trusted third-party payment providers using industry-standard encryption.
4. Cookies
Our website uses cookies to:
- Improve your browsing experience
- Remember your shopping cart
- Save your preferences
- Analyze website traffic
- Improve website performance
You can disable cookies through your browser settings; however, some website features may not function properly.
5. Sharing Your Information
We respect your privacy.
We do not sell, rent, or trade your personal information.
We may share your information only with:
- Delivery partners
- Payment gateway providers
- Technology service providers
- Government authorities when required by law
6. Data Security
We take appropriate technical and organizational measures to protect your personal information from:
- Unauthorized access
- Loss
- Misuse
- Alteration
- Disclosure
While we strive to protect your data, no method of internet transmission is completely secure.
7. Third-Party Services
Our website may contain links to third-party websites or services.
We are not responsible for the privacy practices or content of these external websites. We encourage users to review their respective privacy policies.
8. Marketing Communications
If you subscribe to our newsletter or promotional messages, we may send updates regarding:
- New products
- Special offers
- Seasonal discounts
- Promotional campaigns
You may unsubscribe at any time using the unsubscribe link or by contacting us.
9. Children’s Privacy
Our website is not intended for individuals under the age of 18.
We do not knowingly collect personal information from children.
10. Your Rights
You have the right to:
- Access your personal information
- Correct inaccurate information
- Request deletion of your personal data (subject to legal obligations)
- Withdraw consent for marketing communications
- Request information regarding how your data is processed
To exercise these rights, please contact us.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time.
Any changes will be posted on this page along with the updated Effective Date.
We encourage users to review this page periodically.
12. Contact Us
If you have any questions regarding this Privacy Policy or your personal information, please contact us.
Frozen Roots
Email: bhagirathienterprisecontact@gmail.com
Website: https://frozenroots.in
Business Name: Bhagirathi Enterprise
Service Areas: Murshidabad, Nadia, Malda, West Bengal
Consent
By using Frozen Roots, you acknowledge that you have read, understood, and agreed to this Privacy Policy and consent to the collection and use of your information as described herein.